The recent economic downturn has certainly boosted the rise of
Social Media and there has been an increase in the enquiries at
Bluegrass Digital about the subject. Most companies and individuals
are struggling to understand how to measure the ROI for social
media.
It is not surprising when a recent survey by emarketer found
that 84% of social media programs don't measure return on
investment (ROI). The comments in that post indicated that a lot of
individuals and businesses want to be able to measure the ROI of
their social media strategies and campaigns, but they don't know
where to start. Despite widespread adoption of social media,
measurement still lags.

Companies and executives are finally beginning to really jump on
the social media bandwagon, and that's fantastic. However, for
social media to fully work (for everyone), businesses and brands
need to be able to evaluate the impact their social media use is
having, both positive and negative. Measuring social media ROI
isn't impossible, but it can be difficult because many of the
pieces that need to be evaluated are difficult to track. This guide
is designed to help you track down those pieces and determine the
ROI you're getting on social media.
Read more at http://mashable.com/2009/09/22/social-media-programs-roi/
Other related articles:
http://mashable.com/2009/10/27/social-media-roi/
http://www.emarketer.com/Article.aspx?R=1007286