Project Brief

Netpractice is a medical practice management solution which helps doctors streamline the various functions of running a medical practice from appointments, patient records, billing, medical aid claims and general support functions.


Netpractice approached Bluegrass to undertake the redesign of the user interface for their practice management software solution. In addition, Bluegrass was requested to provide advice on the UX and design for a new “Waiting Room and Waiting List” features that would allow the practice to better manage their walk-ins and existing waiting list of patients.


Our Approach

The process started with some initial UX workshops and analysis of the existing user journeys. We used our iterative UX and UI design process to deliver a new modern user experience, applying latest design thinking and best practice.


Our UX and UI design process included conducting research and analysis, client workshops, ideation and user journey development, prototyping and final design evaluation. We finished the process by creating a component-based style guide to support the development team with ongoing development and implementation.


The Result

Our process ensured we became immersed in the project and allowed us to amplify the Netpractice team’s brief with best-practice solutions. The continuous engagement with the development team also ensured that the proposed UX prototypes matched existing and future API considerations – allowing for a smooth transfer to development and integration once designs are completed.


By taking into account future enhancements and features, Bluegrass was able to assist Netpractice in planning for future updates by providing designs and user stories for future enhancements and ensuring it will comfortably integrate with the current functionality and designs.


What our Client says

“I would like to thank your team members for their assistance in completing the project and addressing all issues in a timely manner.  The level of experience and professionalism your team exhibited while working on the project will help us transition into our next phase of modernization “The Development Phase”.”

– Kenneth Jones

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